Clinical Hypno-psychotherapist
In Progress until June 2025
Trainings and Certifications at Verint.com until 2025
- Channel Automation and Knowledge Management 2024 R5, 2024 R6
- WFE ‐ Web Form Designer
- WFO License Usage Reports
- Platform Bot Exchange Rights
- CX Automation
- Roadmap and New Offer for Telephony
- Selling to SaaS‐B Customer Base
- Selling to SaaS‐U Customer Base
- Operations Manager 2023 R4
- Open CCaaS Essentials and Applications
- Open CCaaS
- Open AI and ChatGPT
- WFO 15 Core Installation & Configuration Self‐Paced Hands on Lab ﴾WFO‐15‐CORE﴿
- Increased Recorder Scalability
Certifications validated in 2020
Strategic Management – Copenhagen Business School – Issued in February 2020
Account management & Sales Force Design – West Virginia University – Issued in February 2020
Storytelling and influencing: Communicate with impact – Macquarie University – Issued in March 2020
High Performance Collaboration: Leadership, Teamwork, and Negotiation – Northwestern University – Issued in March 2020
Agile Development – University of Virginia – September 2020
– Agile Meets Design Thinking
– Hypothesis-Driven Development
– Agile Analytics
– Managing an Agile Team
University of Limerick
2008 – 2009
PMP : Project Management Professionnal
MINERVA
2001 – 2003
BTS Brevet de Technicien Superieur
MCSE Microsoft Certified Systems Engineer
Centre Regional d’Enseignement Superieur par Alternance
2000 – 2001
BTS, Informatique de Gestion (admin Reseau)
Ecole Nationale des Industries du Lait et des Viandes
1998 – 2000
BTSA, Technico Commercial