Education

Clinical Hypno-psychotherapist

In Progress until June 2025

Trainings and Certifications at Verint.com until 2025

  • Channel Automation and Knowledge Management 2024 R5, 2024 R6
  • WFE ‐ Web Form Designer
  • WFO License Usage Reports
  • Platform Bot Exchange Rights
  • CX Automation
  • Roadmap and New Offer for Telephony
  • Selling to SaaS‐B Customer Base
  • Selling to SaaS‐U Customer Base
  • Operations Manager 2023 R4
  • Open CCaaS Essentials and Applications
  • Open CCaaS
  • Open AI and ChatGPT
  • WFO 15 Core Installation & Configuration Self‐Paced Hands on Lab ﴾WFO‐15‐CORE﴿
  • Increased Recorder Scalability

Certifications validated in 2020

Strategic Management – Copenhagen Business School – Issued in February 2020
Account management & Sales Force Design – West Virginia University – Issued in February 2020
Storytelling and influencing: Communicate with impact – Macquarie University – Issued in March 2020
High Performance Collaboration: Leadership, Teamwork, and Negotiation – Northwestern University – Issued in March 2020

Agile Development – University of Virginia – September 2020
– Agile Meets Design Thinking
– Hypothesis-Driven Development
– Agile Analytics
– Managing an Agile Team

University of Limerick

2008 – 2009

PMP : Project Management Professionnal

MINERVA

2001 – 2003

BTS Brevet de Technicien Superieur

MCSE Microsoft Certified Systems Engineer

Centre Regional d’Enseignement Superieur par Alternance

2000 – 2001

BTS, Informatique de Gestion (admin Reseau)

Ecole Nationale des Industries du Lait et des Viandes

1998 – 2000

BTSA, Technico Commercial