{"id":8,"date":"2012-03-03T18:13:39","date_gmt":"2012-03-03T18:13:39","guid":{"rendered":"http:\/\/mitellus.fr\/?page_id=8"},"modified":"2020-09-09T13:18:23","modified_gmt":"2020-09-09T12:18:23","slug":"technical-account-manager-dell","status":"publish","type":"page","link":"https:\/\/mitellus.fr\/?page_id=8","title":{"rendered":"Technical Account Manager &#8211; Dell"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mitellus.fr\/?page_id=8\/#Technical_Account_Manager\" >Technical Account Manager<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mitellus.fr\/?page_id=8\/#Dell\" >Dell<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mitellus.fr\/?page_id=8\/#January_2007_%E2%80%93_April_2015_Dublin_Ireland\" >January 2007 \u2013 April 2015 ( Dublin, Ireland)<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mitellus.fr\/?page_id=8\/#Technical_Account_Management_activities\" >Technical Account Management activities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mitellus.fr\/?page_id=8\/#_Project_managementcoordination_activities\" >\u00a0Project management\/coordination activities<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Technical_Account_Manager\"><\/span>Technical Account Manager<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<h2><span class=\"ez-toc-section\" id=\"Dell\"><\/span>Dell<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<address>Public Company; 10,001+ employees; DELL; Information Technology and Services industry<\/address>\n<h3><span class=\"ez-toc-section\" id=\"January_2007_%E2%80%93_April_2015_Dublin_Ireland\"><\/span>January 2007 \u2013 April 2015 ( Dublin, Ireland)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Technical_Account_Management_activities\"><\/span><strong>Technical Account Management activities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Coordinating all Dell technical support for escalated incidents in EMEA using efficient resources management to minimize customer downtime<br \/>\n(divided by 2 the average time of resolution of a top 5 Global customer in Oil industries in EMEA)<\/p>\n<p>Ensuring \u2018Resolution and Contingency\u2019 plans are followed and technical problem resolutions proceed as per process commitments and the customer agreement<\/p>\n<p>Generating and maintaining regular internal and external communication updates reports<\/p>\n<h4><span class=\"ez-toc-section\" id=\"_Project_managementcoordination_activities\"><\/span><strong>\u00a0Project management\/coordination activities<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Designated point of escalation of all major southern European escalation regarding the EqualLogic products.<\/p>\n<p>Initiation and coordination of the transportation management project (Finalist in Repak 2011 and Envirocom)<\/p>\n<p>* Activities management and follow up using the Lean 6 Sigma tools<\/p>\n<p>* Advise and assist on all green initiatives in Dell Cherrywood since 2008<\/p>\n<blockquote>\n<address>Rewarded for reducing by 70% the EqualLogic escalations in the French BU in less than a quarter.<br \/>\nRewarded by Denis Lucey Director of the EMEA Technical Customer Services for designing the site guide.<\/address>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Technical Account Manager Dell Public Company; 10,001+ employees; DELL; Information Technology and Services industry January 2007 \u2013 April 2015 ( Dublin, Ireland) Technical Account Management activities Coordinating all Dell technical support for escalated incidents in EMEA using efficient resources management to minimize customer downtime (divided by 2 the average time of resolution of a top [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8"}],"version-history":[{"count":3,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":218,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions\/218"}],"up":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}