{"id":198,"date":"2020-07-10T12:21:57","date_gmt":"2020-07-10T11:21:57","guid":{"rendered":"http:\/\/mitellus.fr\/?page_id=198"},"modified":"2022-06-02T18:35:59","modified_gmt":"2022-06-02T17:35:59","slug":"enterprise-strategic-business-development-apple","status":"publish","type":"page","link":"https:\/\/mitellus.fr\/?page_id=198","title":{"rendered":"Enterprise Strategic Business Development  &#8211; Apple"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">April 2015 &#8211; 2020 (Cork, Ireland)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Established trusted relationships with strategic customer\u2019s IT teams and key decision makers supporting Apple technologies to achieve their technical goals and expend the brand within their companies.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Accountable for the customer satisfaction, quality support standards and renewals. Achieved an average always greater than 90% overall on both customer satisfaction and renewals.<\/li><li>Interacted with various internal departments to successfully ensure resolutions of critical escalations.<\/li><li>Responsible for provision of Technical Advisory and Account Management services.<\/li><li>Organized onsite events to boost the resolution of complex cases and increasing relationships between keyusers and the AppleSeed (Beta) program.<\/li><li>Tracked, analysed and reported activities to identify trends and help inspire change.<\/li><li>Detected, transformed and managed AppleCare agreements in Europe and Canada. (80% of the AppleCarefor Enterprise Accounts)<\/li><li>Partnered with the Quality team to analyse and roll out replacement programs.<\/li><li>Developed and delivered trainings for trainers to promote support tools and portals in the global team,<\/li><li>Sales and product presentations to internal and external partners, resulting in increased sales across theproduct and service lines.<\/li><li>Performed Pilot testing and collected feedbacks from key users including Account managers, pre-sales andcustomers.<\/li><li>Built, as key contact for Apple in a customer\u2019s facing environment, a solid knowledge in all Apple hardware,software procedures and Services, working with both field and global teams on a daily base.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>April 2015 &#8211; 2020 (Cork, Ireland) Established trusted relationships with strategic customer\u2019s IT teams and key decision makers supporting Apple technologies to achieve their technical goals and expend the brand within their companies. Accountable for the customer satisfaction, quality support standards and renewals. Achieved an average always greater than 90% overall on both customer satisfaction [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-198","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=198"}],"version-history":[{"count":6,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/198\/revisions"}],"predecessor-version":[{"id":237,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/198\/revisions\/237"}],"up":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}