{"id":16,"date":"2012-03-03T18:23:19","date_gmt":"2012-03-03T18:23:19","guid":{"rendered":"http:\/\/mitellus.fr\/?page_id=16"},"modified":"2025-09-24T22:32:33","modified_gmt":"2025-09-24T21:32:33","slug":"skills-and-competences","status":"publish","type":"page","link":"https:\/\/mitellus.fr\/?page_id=16","title":{"rendered":"Skills and Competences"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#LANGUAGES\" >LANGUAGES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#MANAGEMENT_SKILLS\" >MANAGEMENT SKILLS:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#TECHNICAL_SKILLS\" >TECHNICAL SKILLS:<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Hardware\" >Hardware<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Servers\" >Servers:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Backup\" >Backup:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Storage\" >Storage<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Operating_systems\" >Operating systems:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#and_languages_web\" >and languages web<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Dell_trainings\" >Dell trainings:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#Pre-SALES\" >Pre-SALES:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#OTHERS_SKILLS\" >OTHERS SKILLS:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mitellus.fr\/?page_id=16\/#OTHER_COMPETENCES\" >OTHER COMPETENCES:<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\"><span style=\"font-size: revert; color: var(--wp--preset--color--contrast); font-family: var(--wp--preset--font-family--manrope); letter-spacing: -0.1px; background-color: var(--wp--preset--color--base);\">Area Skill \/ Experience<\/span> validated at Verint<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">General &amp; Industry Specific <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Thorough knowledge of Contact Centre business in EMEA<\/li>\n\n\n\n<li>Has worked in a Partner environment<\/li>\n\n\n\n<li>Thoroughly understands a Services and Support relationship with Partners<\/li>\n\n\n\n<li>Has worked in a SaaS \u2018Customer Success Manager\u2019 arena<\/li>\n\n\n\n<li>Experienced telecoms \/ IT services or technical manager \/ team leader<\/li>\n\n\n\n<li>Good understanding of service delivery processes ideally in a 2 tier vendor \/ reseller model<\/li>\n\n\n\n<li>Regarded as very knowledgeable\/experienced in two or more of the following areas:\n<ul class=\"wp-block-list\">\n<li>Experience of having successfully established partner Services and Support in the defined territory<\/li>\n\n\n\n<li>SaaS deployments<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Environment <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fast-paced, changing, revenue focused environment<\/li>\n\n\n\n<li>Technical\/Consulting team experience in software delivery environment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professional \/ Task <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excellent all round knowledge of theVerint product range<\/li>\n\n\n\n<li>Technical background in Contact Centre Technologies<\/li>\n\n\n\n<li>Proven track record in delivering customer service best practice<\/li>\n\n\n\n<li>Excellent verbal and written communication skills in English and French<\/li>\n\n\n\n<li>Excellent presentation skills<\/li>\n\n\n\n<li>The ability to guide and mentor internal staff and partners on support and services best practice.<\/li>\n\n\n\n<li>Strong commercial awareness<\/li>\n\n\n\n<li>Background of working with Business and Service Partners<\/li>\n\n\n\n<li>ITIL qualification or experience of working in an ITIL environment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Personal <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excellent communicator<\/li>\n\n\n\n<li>Strong relationship building skills<\/li>\n\n\n\n<li>Analytical\/methodical skills<\/li>\n\n\n\n<li>Self-starter\/ highly motivated<\/li>\n\n\n\n<li> Ability to prioritize and delegate tasks<\/li>\n\n\n\n<li>Fluent in French and English<\/li>\n\n\n\n<li>Strong interpersonal skills<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LANGUAGES\"><\/span>LANGUAGES<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Mother Tongue: FRENCH<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ENGLISH technical written, spoken and comprehension used on a Daily basis<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GERMAN (A2 Level with Goethe Institue) (or level 67 on Duolingo in 2025 09), PORTUGUESE Basic standard written, spoken and comprehension (or level 38 on Duolingo in 2025 09)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9ole ( French Local languages)<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MANAGEMENT_SKILLS\"><\/span>MANAGEMENT SKILLS:<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Project coordination monitoring, business analysis, training, communication, consulting, coaching, international experience; see the Dell training for the most recent trainings<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"TECHNICAL_SKILLS\"><\/span>TECHNICAL SKILLS:<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Hardware\"><\/span>Hardware<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Practical experience of workgroup server hardware (SAS, ATA\/SATA, SCSI, RAID, I\/O topology, HDDs, TBUs, Server Memory and CPU Technology, KVMs, Racks)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Servers\"><\/span>Servers:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Proliant, PoweEdge, Cloud, and Blades architecture on both HP and Dell<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Backup\"><\/span>Backup:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tape or Disks, direct or network, on HP, IBM and Dell<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Storage\"><\/span>Storage<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dell|EMC Product lie (CX, AX,&#8230;)<br>EqualLogic Level 2 (Trained in Nashua NH)<br>PowerVault (MDxxxx, &#8230;)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Operating_systems\"><\/span>Operating systems:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VmWare 5.1 in 2013, Windows 2012, NT, W2K, W2K3, W2K8,XP, Vista, Ce, W7 Netware and Linux (RedHat or SuSE) troubleshoot bases, software (Office, Adobe Studio web development)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Services, <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SaaS, DaaS, CSaaS, SSO, SAML, Cloud connections&#8230; <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"and_languages_web\"><\/span>and languages web<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">creation of websites with e-commerce plugin and caledar management (html, flash, php, Javascript, AJAX, MySQL);<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dell_trainings\"><\/span>Dell trainings:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Active systems Management (Vstart 1000)<br>EqualLogic Level 2<br>DCSE : Dell certified System Expert<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pre-SALES\"><\/span>Pre-SALES:<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Creation, implementation and application of communication strategies, creation, usage and maintenance of customer databases. Creation of logos, slogans, signs, and promotional material, advertising (all formats), cold calling, mail-shots, direct sales and promotion, client history management.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"OTHERS_SKILLS\"><\/span>OTHERS SKILLS:<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">web designer and promotional material, advertising (all formats), cold calling, mail-shots, direct sales and promotion, client history management<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"OTHER_COMPETENCES\"><\/span>OTHER COMPETENCES:<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">AFPS (French first aid certificate);<br>EUROPEAN DRIVING License (B);<br>Sport: Capoeira (Graduado), Hiking, Diving, Skydiving<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Area Skill \/ Experience validated at Verint General &amp; Industry Specific Environment Professional \/ Task Personal LANGUAGES Mother Tongue: FRENCH ENGLISH technical written, spoken and comprehension used on a Daily basis GERMAN (A2 Level with Goethe Institue) (or level 67 on Duolingo in 2025 09), PORTUGUESE Basic standard written, spoken and comprehension (or level 38 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":12,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":5163,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions\/5163"}],"wp:attachment":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}