{"id":10,"date":"2012-03-03T18:14:39","date_gmt":"2012-03-03T18:14:39","guid":{"rendered":"http:\/\/mitellus.fr\/?page_id=10"},"modified":"2012-03-03T18:14:39","modified_gmt":"2012-03-03T18:14:39","slug":"team-lead-hewlett-packard","status":"publish","type":"page","link":"https:\/\/mitellus.fr\/?page_id=10","title":{"rendered":"Team Lead &#8211; Hewlett Packard"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mitellus.fr\/?page_id=10\/#Team_Lead\" >Team Lead<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mitellus.fr\/?page_id=10\/#Hewlett_Packard\" >Hewlett Packard<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mitellus.fr\/?page_id=10\/#2005_%E2%80%93_Nov_2006_Dublin_Ireland\" >2005 \u2013 Nov. 2006 (Dublin, Ireland)<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Team_Lead\"><\/span>Team Lead<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<h2><span class=\"ez-toc-section\" id=\"Hewlett_Packard\"><\/span>Hewlett Packard<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Public Company; 10,001+ employees; HPQ; Information Technology and Services industry<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2005_%E2%80%93_Nov_2006_Dublin_Ireland\"><\/span>2005 \u2013 Nov. 2006 (Dublin, Ireland)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Team Lead:<\/strong><\/p>\n<p>&#8211; Generated team metrics<\/p>\n<p>&#8211; Drafted the weekly team schedule for 30 people<\/p>\n<p>&#8211; Elaborated work procedures<\/p>\n<p>&#8211; Call quality: survey monitoring which improved the \u201ctop to box\u201d satisfaction by 30%<\/p>\n<p>&#8211; Coached 40 staff (and trained 15 employees and 1 manager new hires)- Managed SLA : Monitored and notified the incoming work on 5 live phone lines and draft the reports to plane the rewards\u00a0Project management:Assisted management during 12 months both in the process of smooth handover of business being relocated from Dublin to Tunisia, ensuring a minimum impact for service level.<\/p>\n<p>&#8211; Created a Web based support to help the new hires- On site french representant to train and mentor the new staff hire.\u00a0Technical activities<\/p>\n<p>&#8211; Retained ownership of each case until problem is resolved or resolution is identified.- Completed follow<\/p>\n<p>&#8211; On actions as appropriate, e.g. dispatch materials, send communications, escalate problems.<br \/>\n&#8211; Resolved 18 daily issues (target:12).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Team Lead Hewlett Packard Public Company; 10,001+ employees; HPQ; Information Technology and Services industry 2005 \u2013 Nov. 2006 (Dublin, Ireland) Team Lead: &#8211; Generated team metrics &#8211; Drafted the weekly team schedule for 30 people &#8211; Elaborated work procedures &#8211; Call quality: survey monitoring which improved the \u201ctop to box\u201d satisfaction by 30% &#8211; Coached [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":1,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":1,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":11,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/11"}],"up":[{"embeddable":true,"href":"https:\/\/mitellus.fr\/index.php?rest_route=\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/mitellus.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}